1. Introduction
Welcome to Northwind AI ("Company", "we", "our", or "us"), an AI automation web service provider. We design, integrate and deploy AI-powered solutions for small and medium-sized enterprises (SMEs).
This Data Policy explains how we collect, use, process, and protect information when you:
- Visit our website
- Request a demo
- Use our AI automation apps and web services
2. Information We Collect
A. Automatically Collected Information
- IP address
- Browser cookies
- Geolocation data
- Device information
- And, activity logs
B. Information You Provide
- Name
- Telephone
- Business name
- Business location
- Industry
- And, data submitted through web forms and APIs
C. Customer Data (processed on your behalf)
As an AI automation provider, we may process data that our customers upload or connect to our systems (“Customer Data”), which may include:- Business operational data
- CRM data
- Support tickets
- Documents
- Communications
- API-integrated third-party data
3. How We Use Information
We use information to:- Provide and maintain AI automation services
- Train, deploy, and improve automation workflows
- Respond to inquiries and support requests
- Manage accounts and billing
- Improve platform performance
- Detect fraud or misuse
- Comply with legal obligations
4. AI & Automated Processing Disclosure
Our services may use:- Machine learning models
- Large language models
- Predictive automation systems
- Intelligent decision workflows
5. Legal Basis for Processing (If Applicable)
For users in Nigeria, we rely on:- Contract performance
- Legitimate business interests
- Legal obligations
- Consent (where required)
6. Data Sharing
We DO NOT sell personal data.
We may share data with:
- Cloud hosting providers
- Infrastructure providers
- Payment processors
- Analytics tools
- And, legal authorities (with a Signed Warrant)
7. Data Retention
We retain:- Account data while your account is active
- Customer Data according to contractual agreements
- Logs and system records for security and compliance purposes
8. Data Security
We implement:- Encryption in transit (TLS)
- Secure cloud infrastructure
- Role-based access controls
- Regular security monitoring
- Audit logging
9. International Data Transfers
If data is transferred internationally, we use appropriate safeguards such as:- Standard Contractual Clauses
- Adequacy decisions
- Contractual protections
10. Your Rights
Depending on your location, you may have rights to:- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent